Due to the laws, rules & complexities of the alcohol business we DO NOT accept returns of our alcohol products, excepting the one exception below. Once alcohol leaves our distillery the federal tax is assessed and must be paid, in addition, because of the restrictions of shipping a Hazmat flammable liquid it is impossible to arrange return shipments. Also, as a certified organic product, when the seal is broken it can no longer be sold as a certified organic product. With all the above mentioned issues, it is our strict policy that no returns are accepted under any circumstances. Because we are so sure you will love our products and never want to return them we offer samples of any of our alcohols here: https://organicalcohol.com/organic-alcohol-samples. Be sure it is the right product for you and if you have any doubts or concerns get a sample, ask lots of questions, make absolutely sure because once we ship it, it is yours to keep, no exceptions.
The one exception to accepting returns is as follows: If the alcohol shipment is returned to us unopened (such as could happen when refusing delivery of the order), we will refund as follows: 75% of the actual product price (a 25% restocking fee applied) including subtracting the return shipping fee from the 75% portion. We will not refund the shipping fee (both there and back) or the Federal Excise Tax fee (that already will have been paid to the US Government). Certified Organic Alcohol product returns are complex to handle to maintain certification and government tax records, so please only order that which you wish to keep.